BORN TO BIRTH CO.
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Terms and Conditions:
Last Updated: 26/05/25
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Welcome to born to birth co! By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

Introduction
these Terms and Conditions govern the use of our website and the purchase of products and services offered. By using our site, you confirm that you accept these terms and agree to abide by them.

Definitions
  • Products: Refers to essential oils, affirmation cards, birthing combs, and any other items available for sale.
  • Services: Refers to the hiring of birth slings, birth pools, and labour TENS machines.
  • User: Refers to anyone who accesses or uses our website.

Product Information
We strive to ensure that all product descriptions and images are accurate. However, we do not warrant that the information is complete, reliable, or error-free. All products are subject to availability. products may differ slightly from website images.

Pricing
Prices for our products and services are subject to change without notice. All prices are in Australian dollars (AUD) and include GST where applicable.

Ordering and Payment
Orders can be placed through our website. Payment must be made in full at the time of purchase. We accept various payment methods, which will be specified at checkout.

Shipping and Delivery
  • Shipping: We ship within Australia and to select international locations. Shipping costs will be calculated at checkout.
    • Standard Shipping – $11.
    • Express Shipping – $14.
    • FREE SHIPPING for orders over $75.
  • Delivery: We aim to dispatch orders within 1-3 business days. DELIVERY TIMEFRAMES WILL VARY FROM STATE TO STATE PLEASE CHECK AUSTRALIA POST WEBSITE FOR DELIVERY TIMES.

Returns and Refunds
We want you to be satisfied with your purchase. If you receive a defective product or if you're not completely satisfied, please contact us at [email protected]
  • Refunds: Refunds will be processed to the original payment method. Some exclusions may apply.

Hiring Terms
For the hiring of tens machines, birth slings, and birth pools:
  • A deposit will be required, which will be refunded upon the return of the equipment in good condition. you will be emailed information regarding hire items and bond amounts prior to confirmation of hire. Please see Hire terms and conditions below.
  • Users are responsible for the care and return of the hired items.

Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of born to birth co and is protected by intellectual property laws. Unauthorised use is prohibited.

Limitation of Liability
To the maximum extent permitted by law, born to birth co and it's affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.


​Indemnification
You agree to indemnify and hold harmless born to birth co, it's officers, employees, and agents from any claims, losses, liabilities, and expenses arising from your use of the website or violation of these terms.

Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the site constitutes acceptance of the revised terms.

Governing Law
These Terms and Conditions are governed by the laws of Western Australia. Any disputes arising from these terms will be resolved in the courts of Perth, WA.

Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
[email protected]

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By using our website, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Thank you for choosing born to birth co!
TENS Hire Terms & Conditions:
  1. The TENS device remains the property of Born to Birth co at all times.
  2. The consumer must have consulted their healthcare professional about the use of the TENS device and obtained approval.
  3. The TENS unit must be used in accordance with the instructions provided.
  4. Born to Birth co is not liable for any injury or damage resulting from improper use of the TENS device.
  5. The TENS device is provided in optimal working condition, results are not guaranteed or implied.
  6. The Hirer acknowledges they have read and understand the precautions associated with using the TENS machines. TENS Devices should not be used by individuals with epilepsy, those fitted with a cardiac pacemaker, or individuals diagnosed or suspected of having heart disease.
  7. Refunds will not be issued if the Hirer chooses not to use the TENS device.
  8. A bond will be required. This is to cover any loss or damages to hire equipment. By paying this bond you are agreeing to this. The bond will only be returned to the hirer upon return of the TENS device.
  9. The Hirer agrees to return the TENS unit in the same condition as it was received. A cleaning/damage fee of $50 will apply if it is not returned in proper condition.
  10. The Hirer must ensure the TENS device is free of bodily fluids when returned, or a cleaning fee of $50 will apply.
  11. Born to Birth co reserves the right to charge the replacement cost of any lost, stolen, or damaged TENS unit or its components. This also applies if any parts are contaminated with bodily fluids. Born to Birth co reserves the right to deny the return of some or all of the paid bond if the TENS is damaged.
  12. The standard hire period is 4 weeks (or 6 or 8 weeks) hire on your agreed duration. The TENS unit must be returned to Born to Birth co on or before the last day of the hire period unless an extension has been agreed upon. Failure to return the unit on time will incur additional fees.
  13. All TENS devices are tested before dispatch to ensure they are in perfect working order.
  14. Born to Birth co is released from any liability relating to the use of the TENS unit in the event of unexpected or undesirable outcomes.
  15. For these terms and conditions, "TENS" defines the device and all included accessories.
  16. The hirer must pay in full upon booking the TENS device.
  17. If the hirer cancels their paid booking, a 20% deposit of the total amount will be obtained by Born to Birth co. The remaining 80% of the total amount will be refunded to the hirer.

BIRTH SLING Hire Terms & Conditions:
  1. The BIRTH SLING remains the property of Born to Birth co at all times.
  2. Using the BIRTH SLING as a birthing aid is done so at the risk of the user. We take no responsibility for birthing outcomes or injury that may occur. We advise that the BIRTH SLING should not be used as a swing and that the persons full weight should not leave the ground.​​
  3. The Hirer acknowledges they have read and understand the precautions associated with using the BIRTH SLING.​ Contraindications for use of the BIRTH SLING; Ruptured membranes without engagement of the foetal head; Unstable blood pressure, balance and/or mentation; Any condition requiring bedrest. It is recommended that anyone using the BIRTH SLING must; Have a steady gait; Be able to call for assistance if needed; Be able to support themselves without assistance.​
  4. BIRTH SLING must be returned to Born to Birth co without presence of body fluids, or a $50 cleaning fee will be charged. Recommended to be washed in low-temperature machine or hand wash using modern laundry detergents that are able to produce hygienically clean laundry without the presence of chlorine bleach. Using a laundry bag is recommended. The sling should then be air dried.
  5. Birth slings that are grossly contaminated with blood or bodily fluids should be discarded and considered biohazard waste regardless of persons infectious status. Grossly contaminated: saturated, dripping, caked with blood or bodily fluid, has the potential to release blood or other potentially infectious materials if compressed, or can flake off during handling. In this instance, please contact Born to Birth co at [email protected] to notify of need to discard. Your bond will not be returned in this instance.
  6. The BIRTH SLING is hygienically washed between each use and is inspected prior to dispatch.
  7. Use of this product is at your own risk. Please consult with your care provider to determine if this product is right for you.
  8. The hirer must use the BIRTH SLING in accordance with the instructions provided.
  9. Born to Birth co is not liable for any injury or damage resulting from improper use of the BIRTH SLING.
  10. Refunds will not be issued if the Hirer chooses not to use the BIRTH SLING.
  11. A bond will be required. This is to cover any loss or damages to hire equipment. By paying this bond you are agreeing to this. The bond will only be returned to the hirer upon return of the BIRTH SLING.
  12. The Hirer agrees to return the BIRTH SLING in the same condition as it was received. A cleaning/damage fee of $50 will apply if it is not returned in proper condition.
  13. Born to Birth co reserves the right to charge the replacement cost of any lost, stolen, or damaged BIRTH SLING or its components. This also applies if any parts are contaminated with bodily fluids. Born to Birth co reserves the right to deny the return of some or all of the paid bond if the BIRTH SLING is damaged.
  14. The standard hire period is 4 weeks (or 6 or 8 weeks) hire on your agreed duration. The BIRTH SLING must be returned to Born to Birth co on or before the last day of the hire period unless an extension has been agreed upon. Failure to return the sling on time will incur additional fees.
  15. ​Born to Birth co is released from any liability relating to the use of the BIRTH SLING in the event of unexpected or undesirable outcomes.
  16. For these terms and conditions, "BIRTH SLING" defines the sling and all included accessories.
  17. The hirer must pay in full upon booking the BIRTH SLING.
  18. If the hirer cancels their paid booking, a 20% deposit of the total amount will be obtained by Born to Birth co. The remaining 80% of the total amount will be refunded to the hirer.

BIRTH POOL Hire Terms & Conditions:
  1. The BIRTH POOL remains the property of Born to Birth co at all times.
  2. Using the BIRTH POOL as a birthing aid is done so at the risk of the user. We take no responsibility for birthing outcomes or injury that may occur.
  3. It is recommended that anyone using the BIRTH POOL must; Have a steady gait; Be able to call for assistance if needed; Be able to support themselves without assistance.​
  4. The BIRTH POOL is hygienically cleaned between each use and is inspected prior to dispatch.
  5. Use of this product is at your own risk. Please consult with your care provider to determine if this product is right for you.
  6. The hirer must use the BIRTH POOL in accordance with the instructions provided.
  7. Born to Birth co is not liable for any injury or damage resulting from improper use of the BIRTH POOL.
  8. The Hirer acknowledges they have read and understand the precautions associated with using the BIRTH POOL.
  9. Refunds will not be issued if the Hirer chooses not to use the BIRTH POOL.
  10. A bond will be required. This is to cover any loss or damages to hire equipment. By paying this bond you are agreeing to this. The bond will only be returned to the hirer upon return of the BIRTH POOL.
  11. The Hirer agrees to return the BIRTH POOL in the same condition as it was received. A cleaning/damage fee of $50 will apply if it is not returned in proper condition. BIRTH POOL must be returned to Born to Birth co without presence of body fluids, or a $50 cleaning fee will be charged.
  12. ​Born to Birth co reserves the right to charge the replacement cost of any lost, stolen, or damaged BIRTH POOL or its components. This also applies if any parts are contaminated with bodily fluids. Born to Birth co reserves the right to deny the return of some or all of the paid bond if the BIRTH POOL is damaged.
  13. The standard hire period is 4 weeks (or 6 or 8 weeks) hire on your agreed duration. The BIRTH POOL must be returned to Born to Birth co on or before the last day of the hire period unless an extension has been agreed upon. Failure to return the pool on time will incur additional fees.
  14. ​Born to Birth co is released from any liability relating to the use of the BIRTH POOL in the event of unexpected or undesirable outcomes.
  15. For these terms and conditions, "BIRTH POOL" defines the pool and all included accessories.
  16. The hirer must pay in full upon booking the BIRTH POOL.
  17. If the hirer cancels their paid booking, a 20% deposit of the total amount will be obtained by Born to Birth co. The remaining 80% of the total amount will be refunded to the hirer.
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